Return policy：

1. We do allow exchange the item if you are dissatisfied with the product, but you should contact us within 7 days and return it within 10 days from the date you received.

2. All returned item must be in the original package and you must provide us with the shipping tracking number.

Please select the reason for return/refund: 'I don't need it'. Thank you.

About feedback：

If you have received the item and satisfied with it, please leave a positive feedback. (5 star review)
If you have any problems, please contact us at the first time, we will provide you the best solution.

Prodcut Q&A (Questions &answers):

--Q: How should I solve product/logistics problems?

A: You can directly contact our online customer service, and they will provide you with a solution within 24 hours. I believe we can provide you with a satisfactory solution

--Q: Why is there no progress on my tracking number?

A: Due to different delivery logistics and query methods, please contact us to provide the latest logistics progress.

--Q: Why haven't I received my package yet?

A: Due to differences in delivery times between cities and regions, you can contact our customer service to confirm and we will actively provide you with the latest progress.

--Q: Why is the suction weak?

A:1.Please clean the filter/dust bin in a timely manner, as blockage can cause a decrease in exhaust and affect the suction effect.2.After each use, please charge and keep the battery fully charged. Low battery may not always reach peak suction.

--Q: How long does the battery last?

A: Up to 55 mins in Eco mode, 25 mins in Max mode. Actual runtime varies by suction level and usage conditions.

--Q: How long to fully charge?

A: About 4-5hours for a full charge. Please use the original adapter for safe charging.

--Q: Why does the battery drain fast?

A: High suction modes consume more power. Long-time use in Max mode will shorten runtime. For longer use, please switch to Eco/BareFloor mode.

--Q: Does the brush get tangled with long hair?

A: The V-shaped anti-tangle structure greatly reduces hair wrapping. Hair can still get caught occasionally; please remove and clean the brush regularly.

--Q: Why can't my brush head bend?

A: Because our product is designed to stand on its own, please step on the brush head with your foot and push it back forcefully without worrying about too much force.

--Q: What should I do if the vacuum stops working?

A: Check for clogged filters, tangled brush, low battery, or loose parts. If the problem continues, contact our customer service for support.

If you have other problems, please contact us at the first time, we will provide you the best solution.